FAQ Nuovo

How can I get support?

Check out our frequently asked questions below. If you still can't find your answer, please contact us via our Contact page or support@oznaturals.com. Our team is available Monday to Friday 9:00 am - 6:00 pm EST to support you.

What is your shipping policy?
All orders process and ship Monday - Friday, excluding weekends and holidays. If the order is placed after the daily cut-off time, it will be processed the following business day.
Free U.S. economy shipping for orders over $35 (before tax).
For U.S. orders under $35, economy shipping (5-8 business days) is available for $8.00.
U.S. express shipping (3-4 business days) is available for $14.00.
International shipping can take 6-10 business days and shipping rates may vary by package weight and destination. All duties and taxes (including value added taxes) will be the responsibility of the recipient. We cannot confirm the exact amount of any duties or taxes in advance. Please note, business days do not include weekends or holidays.

How long will it take my order to ship?
Orders typically take 1-3 business days to process before shipping out. Once your order is shipped, you will receive an email notification with the tracking number. U.S. ground shipping typically takes 5-8 business days to deliver.

How do I check my order status or order tracking?
Order status and tracking updates will be sent via email notifications. If you have any order status questions, contact us at support@oznaturals.com with your order number.

What do I do if something is wrong with my order?
In the unlikely event that you have received an item that is damaged or incorrect, please notify us immediately at support@oznaturals.com within 14 days of receiving the order. We will work with you to arrange a return, replacement, refund or credit. Order issues reported outside this timeframe may not be eligible to be reviewed.

How do I cancel or change my order?
We are not able to modify or cancel an order once it has been placed. However, if you decide you’d like to return the product after receiving it, you may. See our return policy for more details.

What is your return policy?
Return orders must be returned within 30 days of the order date, in unused/unopened condition, to be eligible for a refund. Customers are responsible for return shipping and any initial shipping fees are non-refundable.
To initiate an eligible return request, please contact us at support@oznaturals.com for return instructions.

What payment methods are accepted?
We accept standard credit cards such as Visa, Discover, Mastercard, and American Express.