OZNaturals strives to provide the highest level of customer service and satisfaction. Answers to our most commonly asked questions regarding returns, shipping, discounts and quantity orders and are provided below. Should you require additional assistance, we are available seven days a week at email@example.com.
Satisfaction Promise and Return Policy
If for any reason you are not satisfied with your OZNaturals purchase, you may return the product(s) within 30 days for a full refund for the price of the product. Shipping fees, if applicable, are not refundable. If you are an international customer, duties and tariffs may not be refunded.
Requesting your return is simple, a Return Request can be generated below without even logging into your account. Please be sure to let us know why you are requesting a return so we can continue to improve and ensure a great shopping experience.
Once your return request is approved, we will send you a shipping label to send your purchase back to OZNaturals. Please be sure to pack your product to properly safeguard it in transit and use the shipping label provided to ensure we can track and properly credit your account for the return.
When we have received our item, your refund will be credited to the method of payment used during purchase. The amount of the credit will include product cost and in some case shipping costs.
Note to our international customers: Duties and taxes are not refundable since these are collected by each country's government and not OZNaturals.
Orders generally ship within 1-2 business days unless noted. Most items will be shipped from our Atlanta warehouse the same day an order is received (Monday-Friday prior to 2:00PM EST). Orders received after 2:00PM, EST or those received over the weekend, or on a national holiday will be shipped the following business day.
We currently ship to customers within the United States and its territories via UPS. Standard shipments are delivered using UPS Mail Innovations – a joint venture with the USPS. Your packages will be delivered by your local postal carrier.
Additionally, we offer expedited shipping for domestic shipping using other UPS services including UPS Next Day, UPS Second Day, UPS Ground and UPS 3 Day Select. Freight charges in these cases will be a pass through of our rate plus charges for residential or other accessorial charges.
Our product is shipped from our Atlanta based warehouse. Transit times are based on UPS transit maps.
We currently ship to a number of countries outside the US through a consolidation program. When you order the product and complete your address you will be given the estimated duties and tariffs associated with the order. At the time of check out your credit card will be authorized for the full amount of the product, freight, duties and tariffs. Once the product is ready for shipment your credit card will be charged. Your product will be shipped to your country via our carrier and once in your county be delivered via your local carrier system.
The countries which can currently purchase product from our site include:
- European Union countries
- New Zealand
- Saudi Arabia
- United Kingdom
Promotional Codes and Discounts
Promotional codes and discounts are for one-time, individual use only and may not be applied on orders over 5 items.
Our website is intended for consumer orders of product generally less than 5 units per item. If you are placing an order for more than 10 units per item or if your order is over $200 your order will be submitted to our Order Processing team for review. We will want to verify your planned use for the product, verify payment information and discuss timing of shipping with you. Should you have any questions please contact us at firstname.lastname@example.org to request information on shipping and our resale policy.
International orders over $300 may require an alternate form of payment. If our credit card processor has concerns over potential risk of fraud, an OZNaturals team member will contact you to discuss other payment options. All orders over $2,000 require payment via wire transfer, unless previously approved. Please contact us at sales@oznaturals to make payment arrangements.
We do not offer wholesale or quantity discounts.
Depending upon the size of the order, your shipment may be subject to additional handling charges if it is not able to go through our consolidation program. This process may delay your orders shipment since the warehouse is set up for smaller consumer shipments.
Bulk orders are shipped with no return privileges. We reserve the right to not accept bulk orders.
Should you be interested in establishing an account for bulk orders with us and being pre-approved please submit an email to email@example.com with your contact information. We will provide you a form to purchase product.
PLEASE NOTE – UNLESS OTHERWISE AGREED UPON BY OZNATURALS, PRODUCT PURCHASED FROM OUR SITE IS INTENDED FOR PERSONAL USE ONLY. RESALE OF THE PRODUCT WITHOUT EXPRESS WRITTEN PERMISSION IS PROHIBITED AND VOIDS ALL PRODUCT WARRANTIES AND RETURN PRIVILEGES.